Emotional intelligence and tourist experience: a perspective article

被引：6
|
作者：
Prentice, Catherine [1 ]
机构：
[1] Griffith Univ, Dept Mkt, Gold Coast, Qld, Australia
来源：
TOURISM REVIEW | 2020年 / 75卷 / 01期
关键词：
Emotional intelligence; Tourist experience; Tourism; Service encounter; PERFORMANCE;
D O I：
10.1108/TR-06-2019-0243
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
Purpose - This paper aims to discuss how emotional intelligence can be incorporated into the tourism sector to enhance tourist experience. Design/methodology/approach - The paper reviews and synthetises current research on emotional intelligence and tourism research. Findings - Emotional intelligence is proposed to be incepted into the tourism context through its influence on the service encounter between tourism service representatives and tourists. Originality/value - The paper provides a fresh view on tourist experience and suggests applying emotional intelligence into the tourism context to enhance tourist experience.
引用
收藏
页码：52 / 55
页数：4
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