Utilization, quality and effective sharing: An integrated conceptual framework for government information resources in E-government

Information systems can primarily meet the information need of individuals, organizations and society by delivering high-quality information to those who may benefit from them. This contribution proposes a concept of effective sharihg as the probability that individuals will receive information gain from delivered information if they need it. Understanding the extent to which information systems in E-government are delivering key information service to those who will benefit from them and the factors that explain gaps in delivery are a critical input to decision-making at the local, national and global levels. This paper develops an integrated conceptual framework for monitoring and analyzing the delivery of high-quality information to those who need them. This framework can help clarify the inter-relationships between notions of information access, demand for information, utilization, and sharing on the one hand and highlight the requirements for information systems in E-government that can sustain this type of analysis.