The Research on the Dimensions of Measuring Knowledge Work Productivity

被引：0
|
作者：
Liu, Xiaomin [1 ]
机构：
[1] Donghua Univ, Shanghai 200051, Peoples R China
来源：
PROCEEDINGS OF 2014 2ND INTERNATIONAL CONFERENCE IN HUMANITIES, SOCIAL SCIENCES AND GLOBAL BUSINESS MANAGEMENT (ISSGBM 2014), VOL 25 | 2014年 / 25卷
关键词：
knowledge work; Productivity; Dimension;
D O I：
暂无
中图分类号：
C [社会科学总论];
学科分类号：
03 ; 0303 ;
摘要：
This paper analyzes the definition and characteristics of knowledge work, and define knowledge work form the perspective of input- process - output. It puts emphasis on research on the dimensions of knowledge work productivity. It divides the knowledge work productivity dimensions into three categories: task dimension, interaction dimension and innovation dimension. Task quantitative dimension comprises output quantity, task time, cost, income; Task quality dimension mainly means the degree of achieving the standards of the products or services. Interaction dimension includes collaboration and customer satisfaction. Innovation dimension mainly includes innovative degree of products and services.
引用
收藏
页码：112 / 116
页数：5
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