Integrating risk and performance management in quality management systems for the development of complex bespoke systems (CBSs)

被引：7
|
作者：
Akwei, Cynthia [1 ]
Zhang, Lihong [2 ]
机构：
[1] Liverpool John Moores Univ, Liverpool Business Sch, Liverpool, Merseyside, England
[2] Univ Manchester, Sch Mech Aerosp & Civil Engn, Sackville St, Manchester M13 9PL, Lancs, England
来源：
PRODUCTION PLANNING & CONTROL | 2018年 / 29卷 / 15期
关键词：
Complex bespoke system(s); quality conformance; quality performance; risk management and performance management; INNOVATION; PRODUCT; OFFERINGS; DESIGN;
D O I：
10.1080/09537287.2018.1520316
中图分类号：
T [工业技术];
学科分类号：
08 ;
摘要：
Risk and performance management are at the core of complex bespoke systems (CBSs). CBSs are developed to customer-specified requirements in terms of structure, functionality and conformance. This article examines how risk and performance management are integrated as essential systems in the successful development of projects across multi-organizational functions in complex bespoke system (CBS) organizations. The article argues for the development of a quality management system that consists of two sub-processes: quality control and quality development. Using three case studies from engineering companies, we provide evidence and insights of the way change control, quality development and quality performance are developed in innovating business solutions.
引用
收藏
页码：1275 / 1289
页数：15
相关论文
共 50 条
  • [41] Special Section on Risk Analysis and Management of Complex Systems
    de Souza, Gilberto
    Trindade, Marcelo A.
    ASCE-ASME JOURNAL OF RISK AND UNCERTAINTY IN ENGINEERING SYSTEMS PART B-MECHANICAL ENGINEERING, 2019, 5 (04):
  • [42] Risk management in the mining sector through complex systems
    Domingues, Maria S. Q.
    Baptista, Adelina L. F.
    Diogo, Miguel T.
    OPERATIONAL AND ENVIRONMENTAL MINE HEALTH AND SAFETY PRACTICE AND INNOVATION, 2016, : 381 - 386
  • [43] Conflict and risk management in complex system of systems issues
    Sage, AP
    2003 IEEE INTERNATIONAL CONFERENCE ON SYSTEMS, MAN AND CYBERNETICS, VOLS 1-5, CONFERENCE PROCEEDINGS, 2003, : 3296 - 3301
  • [44] Integrating model-based security risk management into eBusiness systems development - The CORAS approach
    Dimitrakos, T
    Ritchie, B
    Raptis, D
    Aagedal, JO
    den Braber, F
    Stolen, K
    Houmb, SH
    TOWARDS THE KNOWLEDGE SOCIETY: E-COMMERCE, E-BUSINESS, AND E-GOVERNMENT, 2003, 105 : 159 - 175
  • [45] Risk and opportunity management systems for property development and facility management companies
    Loosemore, M
    Zou, PXW
    PROCEEDINGS OF CRIOCM 2005 INTERNATIONAL RESEARCH SYMPOSIUM ON ADVANCEMENT OF CONSTRUCTION MANAGEMENT AND REAL ESTATE, 2005, : 1 - 11
  • [46] Integrating bioinformatics advances into disease management systems to improve quality of care
    Wong, S
    PROCEEDINGS OF THE 2003 IEEE BIOINFORMATICS CONFERENCE, 2003, : 30 - 30
  • [47] Pipelines benefit by integrating management systems
    Kennedy, S
    PIPELINE & GAS JOURNAL, 2002, 229 (09) : 55 - 56
  • [48] Integrating Reliability in Systems Engineering Management
    Sols, Alberto
    Salado, Alejandro
    ENGINEERING MANAGEMENT JOURNAL, 2019, 31 (03) : 207 - 221
  • [49] Pipelines benefit by integrating management systems
    Anon
    1600, Oildom Publishing Co. of Texas Inc. (229):
  • [50] Integrating sustainability into corporate management systems
    Johnson, D
    Walck, C
    JOURNAL OF FORESTRY, 2004, 102 (05) : 32 - 39
12345