Integrating risk and performance management in quality management systems for the development of complex bespoke systems (CBSs)

被引：7

作者：

Akwei, Cynthia ^{[1
]}

Zhang, Lihong ^{[2
]}

机构：

[1] Liverpool John Moores Univ, Liverpool Business Sch, Liverpool, Merseyside, England

[2] Univ Manchester, Sch Mech Aerosp & Civil Engn, Sackville St, Manchester M13 9PL, Lancs, England

来源：

PRODUCTION PLANNING & CONTROL | 2018年 / 29卷 / 15期

关键词：

Complex bespoke system(s); quality conformance; quality performance; risk management and performance management; INNOVATION; PRODUCT; OFFERINGS; DESIGN;

D O I：

10.1080/09537287.2018.1520316

中图分类号：

T [工业技术];

学科分类号：

08 ;

摘要：

Risk and performance management are at the core of complex bespoke systems (CBSs). CBSs are developed to customer-specified requirements in terms of structure, functionality and conformance. This article examines how risk and performance management are integrated as essential systems in the successful development of projects across multi-organizational functions in complex bespoke system (CBS) organizations. The article argues for the development of a quality management system that consists of two sub-processes: quality control and quality development. Using three case studies from engineering companies, we provide evidence and insights of the way change control, quality development and quality performance are developed in innovating business solutions.

引用

页码：1275 / 1289

页数：15

共 50 条

[1] Integrating Quality and Environmental Management Systems
Schorn, T. J.
TRANSACTIONS OF THE AMERICAN FOUNDRY SOCIETY, VOL 117, 2009, 117 : 41 - 47
[2] Management systems for sustainable construction: Integrating environmental, quality and safety management systems
Griffith, Alan
International Journal of Environmental Technology and Management, 2002, 2 (1-3) : 114 - 126
[3] Development of performance measurement systems in quality management organisations
Chang, Hsin Hsin
SERVICE INDUSTRIES JOURNAL, 2006, 26 (07): : 765 - 786
[4] Integrating Information Security into Quality Management Systems
Stoll, Margareth
TECHNOLOGICAL DEVELOPMENTS IN NETWORKING, EDUCATION AND AUTOMATION, 2010, : 455 - 460
[5] Integrating Intelligent Transport Systems in a Risk Management System of Systems
Tundrea, Adrian-Costin
Draganescu, Celestin
Popa, Cosmin
2017 21ST INTERNATIONAL CONFERENCE ON CONTROL SYSTEMS AND COMPUTER SCIENCE (CSCS), 2017, : 385 - 391
[6] Integrating Risk Assessment into Pavement Management Systems
Alberti, Susanna
Fiori, Federico
JOURNAL OF INFRASTRUCTURE SYSTEMS, 2019, 25 (01)
[7] Integrating risk assessments and safety management systems
Gould, JH
Caruana, SA
Davies, PA
SAFETY AND RELIABILITY, VOLS 1 AND 2, 2003, : 695 - 700
[8] Complex engineering systems risk management in design and development phases
Khrustalev, V.V.
Perezhogin, Yu.A.
Atomnaya Energiya, 1992, 72 (01): : 77 - 83
[9] Globalization, quality and systems thinking: integrating global quality Management and a systems view
Bashan, Aviva
Kordova, Sigal
HELIYON, 2021, 7 (02)
[10] Integrating sustainable development into existing management systems
Rocha, Miguel
Searcy, Cory
Karapetrovic, Stanislav
TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, 2007, 18 (1-2) : 83 - 92

← 1 2 3 4 5 →