The current state of decision support in Lithuanian business

Introduction. A study of information technology use for decision information needs in the community of Lithuanian business users has been performed to learn about actual ways of using the technology and user attitudes towards its efficiency. Method. A survey has been used to elicit responses from business decision makers and provide insights into the state of support for decision information needs. Analysis. The survey yielded 250 responses on issues of general information needs, environment monitoring, decision making circumstances and information use, and preservation and re-use of decision experience. Results. The respondents confirmed the use of information technology as a problem-solving management tool, positioning its use closer to its known basic strengths. The more sophisticated part of problem-solving functions (detection of important changes, sense-making, creativity) are left to human actors, thus ensuring efficiency and flexibility. Conclusions. The suggested approach for the providers of information services for decision making would be more with less: stressing the proximity of simple support tools and principal information sources to the decision makers and ensuring the convenient use of more sophisticated functionality whenever required.