Business Intelligence as Decision Support in Business Processes: An Empirical Investigation

Our concern in this paper is the role of business intelligence systems and the perceived business value of implemented systems and their contribution to facilitate the fulfilment of organizational goals. The study builds upon a survey answered by 43 respondents from different large companies in Scandinavia. The survey used questions on how visions, objectives, strategies are supported by BI systems, on how business values are derived from such systems, and on how design and implementation issues affect the solutions. The overall conclusion of the study is that there are markedly different levels of problems in the areas, most problems being found in integration of BI information and decision processes, and that there is room for large improvements and further work within everything from implementation to requirements engineering for business intelligence decision support systems.