Managing innovation in SMEs: A multiple case analysis of the adoption and implementation of product and process design technologies

This work offers the results of a study which describes the experiences of twenty-six small manufacturing firms, operating in the machine tool industry in Italy, which have recently adopted and implemented advanced production technologies. A multiple case study approach was used to explore the reasons for, and obstacles to adopting the new technology, to identify key critical factors in implementation management, and to describe the characteristics of an environment that nurtures innovation. Perceived advantages, internal constraints and external context were identified as the main variables that could explain the CAD-CAM adoption and implementation practices of these small firms. Based on an analytical framework comprising 26 factors regrouped into the three mentioned variables, three groups of firms, characterized by different technology management profiles are identified. However, the system of relationships that characterizes the customer-buyer-supplier relation and the network of "real" services offered to the firm appeared two critical factors.