Targeted Communication Intervention Using Nursing Crew Resource Management Principles

COMMUNICATION among the health care team is one of the most critical aspects in health care delivery because of its impact on patient safety. The Joint Commission1 has cited miscommunication as one of the primary and consistent root causes for sentinel events. Crew resource management (CRM), a training method that focuses on the management of human error and risk reduction in the environment, has been instrumental in supporting aviation's excellent safety record and has unique characteristics that have shown promise in reducing communication failure in health care.2 An adaptation of CRM, called nursing crew resource management (NCRM), focuses specifically on improving patient safety on nursing units using the tenets of CRM.3. Copyright © 2015 Wolters Kluwer Health - Lippincott Williams & Wilkins.