Outsourcing Vendor IT Governance Practices and Service Quality in Selected Malaysian Organisations From Client's Perspective

被引：0

作者：

Kasri, Mohd Kamil Lob Ahmad ^{[1
]}

Mohamed, Norshidah ^{[1
,2
]}

机构：

[1] Prince Sultan Univ, Coll Business Adm, Riyadh, Saudi Arabia

[2] Univ Teknol Malaysia, Int Business Sch, Johor Baharu, Malaysia

来源：

VISION 2020: SUSTAINABLE ECONOMIC DEVELOPMENT, INNOVATION MANAGEMENT, AND GLOBAL GROWTH, VOLS I-IX, 2017 | 2017年

关键词：

IT outsourcing; IT governance; IT service quality; survey research; structural equation modelling; IMPACT;

D O I：

暂无

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

The research investigates the client's perspective of outsourcing vendor information technology (IT) governance practices and service quality. The research uses a cross-sectional survey approach. A total of 100 survey questionnaires were distributed to employees at six client organisations in Malaysia that outsource selected IT functions to a local IT vendor. A total of 92 survey questionnaires were used for analysis. There is evidence to suggest that from client's perspective, vendor IT governance practices impact on service quality in IT outsourcing environment.

引用

页码：252 / 268

页数：17