A propose approach for continuous improvement using ergonomics and quality management knowledge and methodologies

In the last years, quality management knowledge and methodologies support companies' continuous improvement strategies. In this context, the most popular organizational model is Lean Six Sigma and its practical exploitation is based on the structured approach DMAIC (Define, Measure, Analyse, Improve and Control) cycle. In each phase a set of tools and methodologies are applied, as brainstorming, cause-and-effect diagram and control charts. In the context of the present research Lean Six Sigma and DMAIC are integrated with Ergonomics approach (principles and knowledge) in order to create a synergistic effect aiming to support the continuous improvement processes by consider a holistic view of the human side of the production systems. Thus, the article will present the fundamentals of the proposed methodological framework that has been designed and which coherently applies the principles of both filed of science (ergonomics and quality management) and simultaneously ensuring gains in productivity and in workplace well-being.