Transformational leadership, perceived organizational support, and workplace spirituality on employee engagement of restaurant employees in Surabaya

Employee engagement has been discussed and researched extensively by many researchers since it is believed to provide a company with competitive advantage. An employee who is engaged will be more likely to give his best to the company he belongs to. As the restaurant business has been one of the fastest growing industry around the world, the competition among the restaurant players becomes more intense from time to time. In that case, having employees who are engaged becomes very crucial for a restaurant to gain competitive advantage. There are many factors that can drive employee engagement. Among the many factors, there are three major factors which are interrelated to one another; they are transformational leadership, perceived organizational support, and workplace spirituality. This study is intended to determine the impacts of transformational leadership, perceived organizational support, and workplace spirituality on creating employee engagement. The study is done in a stand-alone restaurant, Madame Chang in Surabaya. This study used a survey method which involved 45 employees altogether as respondents. The measurement scale used was a 7-point Likert Scale. The findings of this study showed that transformational leadership has an indirect effect on employee engagement. In this case, transformational leadership will lead to employee engagement when employees perceive that there is organizational support. Similarly, transformational leadership which creates workplace spirituality is more likely to result in more engaged employees.