MEDIATING ROLE OF EMPLOYEE ENGAGEMENT: PERCEIVED ORGANIZATIONAL SUPPORT, PERCEIVED SUPERVISOR SUPPORT AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR

Purpose: This study examined, whether the EE is playing the mediating role between POS, PSS and OCB. Besides, Whether POS, PSS is positively related with EE, POS, PSS is positively related with OCB and EE is positively related with OCB respectively. This study is connected with the social exchange theory. Design/Methodology/Approach: For this study, data were collected through a structured questionnaire and 180 samples have been taken for this study. The simple random sampling method is used to collect the data. The PLS-SEM method is used to analyze the data as well as the five point Likert scale (1) strongly, disagree to (5) strongly agree is also used. Findings: For this study, POS and PSS are considered as antecedents, EE is considered as a mediating variable and OCB is considered as an outcome. Eventually, the study revealed that POS and PSS are positively influencing EE and OCB as well. The EE is not showing any mediation role between POS and OCB and partially mediating the PSS and OCB. Originality/Value: This study had used the four important constructs as EE, POS, PSS and OCB. Besides, this study used employee Engagement as the mediating variable to measure the relationship between POS, PSS and OCB. It was a new model to the banking industry concerning that geographic location. Eventually, the study revealed, how did employee engagement Play a mediation role in the banking industry.