Discrete event simulation - Helpdesk model in SIMPROCESS

被引：0
|
作者：
Kuncova, Martina [1 ]
Wasserbauer, Pavel [1 ]
机构：
[1] Univ Econ Prague, Dept Econ, W Churchill Sq 4, Prague 13067 3, Czech Republic
来源：
21ST EUROPEAN CONFERENCE ON MODELLING AND SIMULATION ECMS 2007: SIMULATIONS IN UNITED EUROPE | 2007年
关键词：
discrete event simulation; simulation models; helpdesk; SIMPROCESS;
D O I：
暂无
中图分类号：
TP18 [人工智能理论];
学科分类号：
081104 ; 0812 ; 0835 ; 1405 ;
摘要：
Simulation is a method for studying complex systems that are not solvable with standard analytical techniques. This contribution describes usage of the one of the simulation software called SIMPROCESS (from CACI Products Company) to model the real helpdesk system, where the main problem was the number of its staff members according to the working hours.
引用
收藏
页码：105 / +
页数：2
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