Application of Lean 6σ on the Optimization of Bank Counter Business Processes

With the development of economic globalization, the competition in the banking is increasingly fierce. Because lean six sigma combines lean and six sigma effectively, it has advantages of reducing defects, shortening the operating cycle, reducing service and production costs and increasing customer satisfaction. Its application is more and more widely. This paper takes counter business process in the selected pilot bank for example and combines the problems emerging in the counter process with the customer demands, then optimizes the counter business process with Lean Six Sigma.