Trust and the unintended effects of behavior control in virtual teams

被引：2
|
作者：
Piccoli, G [1 ]
Ives, B
机构：
[1] Cornell Univ, Sch Hotel Adm, Ithaca, NY 14850 USA
[2] Univ Houston, Informat Syst Res Ctr, Bauer Coll Business, Houston, TX 77204 USA
来源：
MIS QUARTERLY | 2003年 / 27卷 / 03期
关键词：
virtual teams; trust; behavior control; control theory; psychological contract; teamwork;
D O I：
暂无
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
Our analysis shows that the behavior control mechanisms typically used in traditional teams have a significant negative effect on trust in virtual teams. In-depth analysis of the communication logs of selected teams reveals that trust decline in virtual teams is rooted in instances of reneging and incongruence. Behavior control mechanisms increase vigilance and make instances when individuals perceive team members to have failed to uphold their obligations (i.e., reneging and incongruence) salient. Heightened vigilance and salience increase the likelihood that team members' failure to fulfill their obligations will be detected, thus contributing to trust decline.
引用
收藏
页码：365 / 395
页数：31
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