Luxury without guilt: service innovation in the all-inclusive hotel industry

被引：11
|
作者：
Rayna, Thierry [2 ]
Striukova, Ludmila [1 ]
机构：
[1] UCL, London WC1E 6BT, England
[2] Univ London Imperial Coll Sci Technol & Med, London SW7 2AZ, England
来源：
SERVICE BUSINESS | 2009年 / 3卷 / 04期
关键词：
Services; Hotels; All-inclusive; Non-technological innovation; Business model;
D O I：
10.1007/s11628-009-0072-8
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
With more than 500 all-inclusive resorts around the world, competition in this sector is intense and resorts are constantly trying to gain a sustainable competitive advantage through innovation. The main aim of this article is to investigate the issue of non-technological innovation in the holiday resort industry, in general, and, in particular, how such innovation has enabled the success of ultra all-inclusive concept. The article is based on the case of the Excellence group, analysing the factors behind the success of their business model and its sustainability.
引用
收藏
页码：359 / 372
页数：14
相关论文
共 36 条
  • [1] Luxury without guilt: service innovation in the all-inclusive hotel industry
    Thierry Rayna
    Ludmila Striukova
    [J]. Service Business, 2009, 3 : 359 - 372
  • [2] Impact of all-inclusive packages on hotel efficiency
    Arbelo-Perez, Marta
    Perez-Gomez, Pilar
    Arbelo, Antonio
    [J]. CURRENT ISSUES IN TOURISM, 2019, 22 (08) : 905 - 920
  • [3] Menu engineering tool proposal for all-inclusive hotel restaurants
    Garcia Pulido, Yadrin Arnaldo
    Medina Leon, Alberto Arnaldo
    Frias Jimenez, Roberto Argelio
    Gonzalez Arias, Mahe
    [J]. INVESTIGACIONES TURISTICAS, 2016, (12): : 142 - 162
  • [4] Sun & sea tourism: Fantasy and finance of the all-inclusive industry
    Korstanje, Maximilian E.
    [J]. ANNALS OF TOURISM RESEARCH, 2016, 58 : 178 - 180
  • [5] Implementing an Institutional Repository together with an, All-inclusive" Service Package
    Schilhan, Lisa
    [J]. BIBLIOTHEK FORSCHUNG UND PRAXIS, 2014, 38 (03) : 444 - 446
  • [6] Developing service innovation capability in the hotel industry
    Ta-Wei Tang
    Michael Chih-Hung Wang
    Ya-Yun Tang
    [J]. Service Business, 2015, 9 : 97 - 113
  • [7] Developing service innovation capability in the hotel industry
    Tang, Ta-Wei
    Wang, Michael Chih-Hung
    Tang, Ya-Yun
    [J]. SERVICE BUSINESS, 2015, 9 (01) : 97 - 113
  • [8] Quality of customer service: Perceptions from guests in all-inclusive resorts in Jamaica
    Frater, Joel L.
    [J]. Proceedings of the 2006 Northeastern Recreation Research Symposium, 2006, (P-14): : 403 - 410
  • [9] Service innovation in the hotel industry: culture, behavior, performance
    Baradarani, Sarvnaz
    Kilic, Hasan
    [J]. SERVICE INDUSTRIES JOURNAL, 2018, 38 (13-14): : 897 - 924
  • [10] The asymmetric effect of all-inclusive holiday service quality attributes on tourist satisfaction
    Bui, Hien Thu
    Robinson, Peter
    [J]. JOURNAL OF VACATION MARKETING, 2024,
1234