The influence of conflict management styles on relationship quality: The moderating effect of the level of task conflict

被引:45
|
作者
Lu, Wenxue [1 ]
Wang, Jishuang [1 ]
机构
[1] Tianjin Univ, Coll Management & Econ, Tianjin 300072, Peoples R China
基金
中国国家自然科学基金;
关键词
Conflict; Conflict management styles; Relationship quality; Level of task conflict; EMOTIONAL INTELLIGENCE; RESOLUTION STYLES; TRUST; ANTECEDENTS; PERFORMANCE; COMMITMENT; INNOVATION; BEHAVIOR; SUCCESS; DISPUTE;
D O I
10.1016/j.ijproman.2017.08.012
中图分类号
C93 [管理学];
学科分类号
12 ; 1201 ; 1202 ; 120202 ;
摘要
Conflicts between owners and contractors in the construction industry will greatly affect their relationship quality, thereby affecting the performance of the project. This study aims to examine the relation between conflict management styles and relationship quality and the moderating effect of the level of task conflict on the relation between conflict management styles and relationship quality. Drawing on data from 165 questionnaires distributed to owners and contractors in the construction industry, multiple regressions were used to test the hypotheses. The research results show that the integrating style is positively related to relationship quality, whereas the compromising style is negatively related to relationship quality. In addition, with an increase in the level of task conflict, the positive effect of the obliging style on relationship quality will be weakened and the positive effect of the avoiding style will be strengthened. (C) 2017 Published by Elsevier Ltd.
引用
收藏
页码:1483 / 1494
页数:12
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