Usability and trust in e-banking

被引：0

作者：

Pravettoni, Gabriella ^{[1
]}

Leotta, Salvatore Nuccio ^{[1
]}

Lucchiari, Claudio ^{[1
]}

Misuraca, Raffaella ^{[2
]}

机构：

[1] Univ Milan, Dept Social & Polit Studies, I-20122 Milan, Italy

[2] Univ Palermo, Dept Psychol, I-90133 Palermo, Italy

来源：

PSYCHOLOGICAL REPORTS | 2007年 / 101卷 / 03期

关键词：

D O I：

10.2466/PR0.101.4.1118-1124

中图分类号：

B84 [心理学];

学科分类号：

04 ; 0402 ;

摘要：

This study assessed the role of usability in trust of e-banking services. A questionnaire was administered to 185 Italian undergraduate working students who volunteered for the experiment (M age=30.5 yr., SD=3.1). Participants were differentiated on computer ability (Expert, n=104; Nonexpert, n=81) and e-banking use (User, n=93; Nonusers, n=92). Analysis showed that the website usability of e-banking services did not play a very important role for the User group. Instead, institution-based trust, e.g., the trust in the security policy of the Web merchant, customers, and the overall trust of the bank were the crucial factors in the adoption of e-banking.

引用

页码：1118 / 1124

页数：7

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