Mining Personal Service Processes: The Social Perspective

The process of digital transformation opens more and more domains to data driven analysis. This also accounts for Process Mining of service processes. This work investigates the use of Process Mining in the domain of Personal Services focusing on the Social or Organizational Perspective respectively. Documenting research in progress, problems of "traditional" organizational mining approaches on knowledge-intensive service processes and possible solutions are shown. Furthermore, new objectives and thus approaches for Social Mining in the context of Process Mining are discussed, addressing the recently increasing focus on workforce well-being.