How do dynamic capabilities explain hotel performance?

被引：26
|
作者：
Pereira-Moliner, Jorge [1 ]
Molina-Azorin, Jose F. [1 ]
Tari, Juan Jose [1 ]
Lopez-Gamero, Maria D. [1 ]
Pertursa-Ortega, Eva M. [1 ]
机构：
[1] Univ Alicante, Business Management Dept, E-03080 Alicante, Spain
来源：
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT | 2021年 / 98卷
关键词：
Human resources; Quality management; Sustainability; Differentiation; Performance; PLS; CORPORATE SOCIAL-RESPONSIBILITY; QUALITY MANAGEMENT-PRACTICES; RESOURCE-BASED VIEW; FINANCIAL PERFORMANCE; MEDIATING ROLE; COMPETITIVE ADVANTAGE; BALANCED SCORECARD; SERVICE QUALITY; WORK SYSTEMS; METHOD BIAS;
D O I：
10.1016/j.ijhm.2021.103023
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
This research study explores the relationship between three dynamic capabilities and their impact on hotel performance. Specifically, we examine the relationship between human resource management (HRM), quality management (QM) and sustainability. In addition, we analyse how QM and sustainability explain hotel performance measured by occupancy rate, average daily rate (ADR) and revenues per available room (RevPAR). These capabilities can generate income, enabling hotels to adapt as quickly as possible to the changing environment. Findings show a significant relationship between HRM, QM and sustainability. The relationship between QM and hotel performance and between sustainability and hotel performance is fully mediated by the differentiation competitive advantage. Our results represent an advance in hotel theory and management because they integrate HRM, QM and sustainability, and show their ability to be a source of competitive advantage and profitability.
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页数：9
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