Essential ingredients for success in a quality improvement program

被引：0

作者：

House, K ^{[1
]}

Harrell, D ^{[1
]}

机构：

[1] SAS Inst Inc, Cary, NC 27513 USA

来源：

STC's 52nd Annual Conference Proceedings: EXPERIENCING TECHNICAL COMMUNICATION | 2005年

关键词：

D O I：

暂无

中图分类号：

G2 [信息与知识传播];

学科分类号：

05 ; 0503 ;

摘要：

This paper describes what we learned during the development and implementation of a quality improvement program in the Documentation Development Division at SAS Institute Inc. Our division includes 48 writers and 12 editors. What we learned is that a quality improvement program needs to preserve collegiality, be repeatable and improvable over time, and be part of an integrated effort to create and maintain documentation standards and guidelines.

引用

页码：359 / 363

页数：5

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