Joint effects of emotional intelligence, Machiavellianism, and emotional Labor on performance: Evidence of Chinese civil servants

被引：0

作者：

Liu Jun ^{[1
]}

Liu Xiao-yu ^{[1
]}

机构：

[1] Renmin Univ China, Sch Business, Beijing 100872, Peoples R China

来源：

PROCEEDINGS OF 2007 INTERNATIONAL CONFERENCE ON PUBLIC ADMINISTRATION (3RD), VOL I | 2007年

关键词：

emotional intelligence; emotional labor; Machiavellianism; task performance; Organizational Citizenship Behavior;

D O I：

暂无

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

The study explores both independent and joint effects of emotional intelligence (EI), Machiavellianism, and emotional labor (EL) on Chinese civil servants' performance, including task executive and Organizational Citizenship Behavior (OCB). Analyzing 361 civil servants and results show. that emotional, intelligence counts for variance of both task performance and OCB; emotional labor enhances El-task performance relationship but has no impact on EI-OCB relationship or Machiavellianism-performance relationship. Machiavellianism. has no direct effect on either task performances or OCB. It decreases El-task performance relationship, while has no effect on EI-OCB; relationship. Corresponding implications of the results are discussed.

引用

页码：300 / 306

页数：7

共 50 条

[21] Emotional labor and its association with emotional exhaustion through cultural intelligence
Rafiq, Nazia
Abbasi, Abdus Sattar
Sair, Shrafat Ali
Mohiuddin, Muhammad
Munir, Ismat
[J]. TRANSNATIONAL CORPORATIONS REVIEW, 2020, 12 (04) : 406 - 419
[22] Emotional intelligence and organizational citizenship behavior: The mediating role of emotional labor
Yang, Yong
Tang, Shuai
Ma, Qin-Hai
Sun, Qi
[J]. Dongbei Daxue Xuebao/Journal of Northeastern University, 2013, 34 (05): : 753 - 756
[23] An Elementary School EFL Teacher's Emotional Intelligence and Emotional Labor
Kang, Dae-Min
[J]. JOURNAL OF LANGUAGE IDENTITY AND EDUCATION, 2022, 21 (01): : 1 - 14
[24] Emotional intelligence, emotional labor strategies and satisfaction of secondary teachers in Pakistan
Pervaiz, Sonia
Ali, Amjad
Asif, Muhammad
[J]. INTERNATIONAL JOURNAL OF EDUCATIONAL MANAGEMENT, 2019, 33 (04) : 721 - 733
[25] The Relevance of Emotional Intelligence in Personnel Selection for High Emotional Labor Jobs
Herpertz, Sarah
Nizielski, Sophia
Hock, Michael
Schuetz, Astrid
[J]. PLOS ONE, 2016, 11 (04):
[26] How Emotional Intelligence Mediates Emotional Labor in Public Service Jobs
Guy, Mary E.
Lee, Hyun Jung
[J]. REVIEW OF PUBLIC PERSONNEL ADMINISTRATION, 2015, 35 (03) : 261 - 277
[27] Impact of Emotional Intelligence on Job Performance and Techniques to Improve Emotional Intelligence
Sah, Vanishree
[J]. PACIFIC BUSINESS REVIEW INTERNATIONAL, 2021, 13 (09): : 24 - 29
[28] Emotional intelligence, emotional labor, and job satisfaction among physicians in Greece
Psilopanagioti, Aristea
Anagnostopoulos, Fotios
Mourtou, Efstratia
Niakas, Dimitris
[J]. BMC HEALTH SERVICES RESEARCH, 2012, 12
[29] THE ROLE OF EMOTIONAL INTELLIGENCE, EMOTIONAL LABOR ACTING AND EMOTIONAL EXHAUSTION AMONG BANK FRONTLINE EMPLOYEES
Emilisa, Netania
Widyananda, Ardadi
[J]. PROCEEDINGS OF THE 12TH EURASIA BUSINESS AND ECONOMICS SOCIETY (EBES) CONFERENCE, 2014, : 207 - 220
[30] EFFECTS OF EMOTIONAL LABOR ON ORGANIZATIONAL PERFORMANCE IN SERVICE INDUSTRY
Hsu, Jiun-Lan
[J]. PAKISTAN JOURNAL OF STATISTICS, 2012, 28 (05): : 757 - 765

← 1 2 3 4 5 →