Satisfaction with performance and satisfaction with the service provider: Do customers make distinctions?

被引：0
|
作者：
Hubbert, AR [1 ]
Bitner, MJ [1 ]
Kleine, SS [1 ]
机构：
[1] UNIV NEBRASKA,OMAHA,NE 68182
来源：
1996 AMA EDUCATORS' PROCEEDINGS, VOL 7 - ENHANCING KNOWLEDGE DEVELOPMENT IN MARKETING | 1996年 / 7卷
关键词：
D O I：
暂无
中图分类号：
C93 [管理学];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ;
摘要：
引用
收藏
页码：231 / 239
页数：9
相关论文
共 50 条
  • [41] Relationship between the components of product/service quality and the customers' emotions and satisfaction
    Meirovich, Gavriel
    Bahnan, Nisreen
    JOURNAL OF INDUSTRIAL ENGINEERING AND MANAGEMENT-JIEM, 2008, 1 (02): : 186 - 208
  • [42] An assessment of customers' e-service quality perception, satisfaction and intention
    Udo, Godwin J.
    Bagchi, Kallol K.
    Kirs, Peeter J.
    INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT, 2010, 30 (06) : 481 - 492
  • [43] Restaurant Servicescape, Service Encounter, and Perceived Congruency on Customers' Emotions and Satisfaction
    Lin, Ingrid Y.
    Mattila, Anna S.
    JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT, 2010, 19 (08) : 819 - 841
  • [44] EXAMINING HOW LOGISTICS SERVICE PROVIDERS' ADAPTABILITY IMPACTS LOGISTICS OUTSOURCING PERFORMANCE, CUSTOMERS' SATISFACTION AND LOYALTY
    Switala, Marcin
    Niestroj, Krzysztof
    Hanus, Piotr
    LOGFORUM, 2018, 14 (04) : 449 - 465
  • [45] Satisfaction of the Czech Bank Customers
    Gabcova, Lenka
    Demjan, Valer
    Chochol'akova, Anna
    Mikus, Maros
    EUROPEAN FINANCIAL SYSTEMS 2014, 2014, : 184 - 190
  • [46] The 'Green Dimension' of Customers Satisfaction
    Sima, Violeta
    Gheorghe, Ileana Georgiana
    CREATING GLOBAL ECONOMIES THROUGH INNOVATION AND KNOWLEDGE MANAGEMENT: THEORY & PRACTICE, VOLS 1-3, 2009, : 1638 - 1641
  • [47] Retrospective: why do customers switch? The dynamics of satisfaction versus loyalty
    Mittal, Banwari
    JOURNAL OF SERVICES MARKETING, 2016, 30 (06) : 569 - 575
  • [48] Deep research on the satisfaction of the customers
    Yang, XD
    Proceedings of 2005 International Conference on Construction & Real Estate Management, Vols 1 and 2: CHALLENGE OF INNOVATION IN CONSTRUCTION AND REAL ESTATE, 2005, : 700 - 702
  • [49] FACTORS OF CUSTOMERS SATISFACTION IN TOURISM
    Pulpanova, Lenka
    Simova, Jozefina
    E & M EKONOMIE A MANAGEMENT, 2012, 15 (04): : 160 - 170
  • [50] HUNTING CUSTOMERS' SATISFACTION IN BANKS
    Mohanty, R. K.
    GURUKUL BUSINESS REVIEW-GBR, 2008, 4 : 47 - 52
12345