Satisfaction with performance and satisfaction with the service provider: Do customers make distinctions?

被引：0
|
作者：
Hubbert, AR [1 ]
Bitner, MJ [1 ]
Kleine, SS [1 ]
机构：
[1] UNIV NEBRASKA,OMAHA,NE 68182
来源：
1996 AMA EDUCATORS' PROCEEDINGS, VOL 7 - ENHANCING KNOWLEDGE DEVELOPMENT IN MARKETING | 1996年 / 7卷
关键词：
D O I：
暂无
中图分类号：
C93 [管理学];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ;
摘要：
引用
收藏
页码：231 / 239
页数：9
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