Utility computing SLA management based upon business objectives

被引：63
|
作者：
Buco, MJ [1 ]
Chang, RN [1 ]
Luan, LZ [1 ]
Ward, C [1 ]
Wolf, JL [1 ]
Yu, PS [1 ]
机构：
[1] IBM Res Div, Thomas J Watson Res Ctr, Hawthorne, NY 10532 USA
来源：
IBM SYSTEMS JOURNAL | 2004年 / 43卷 / 01期
关键词：
D O I：
10.1147/sj.431.0159
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
It has become increasingly desirable for companies worldwide to outsource their complex e-business infrastructure under the utility computing paradigm by means of service level agreements (SLAs). A successful utility computing provider must be able not only to satisfy its customers' demand for high service-quality standards, but also to fulfill its service-quality commitments based upon business objectives (e.g., cost-effectively minimizing the exposed business impact of service level violations). This paper presents the design rationale of a business-objectives-based utility computing SLA management system, called SAM, along with implementation experiences.
引用
收藏
页码：159 / 178
页数：20
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