An Assessment of the Impacts of Workflow Management Systems on Knowledge Management Process Activities

Although knowledge management initiatives have become very popular as many organizations seek to improve their operations, there are several challenges which continue to impair their success. In many cases, coordination and collaboration issues impact communication and by extension result in poor outcomes often negatively impacting the overall success of the initiative. In order to address this, this paper discusses two comparative knowledge management initiatives and assesses the impact of using an adaptive workflow-management system to enhance communication and collaboration. The observations related to the impact of the system are discussed and conclusions drawn. The results indicate that the application of workflow management systems can significantly improve process management in knowledge management initiatives.