Stakeholders perceptions to sustainable urban freight policies in emerging markets

The aim of this paper is to analyze the perceptions of key stakeholders to a set of policies designed to address urban logistics issues in two cities in Colombia. A ranking survey was conducted and analyzed unveiling levels of acceptance to the proposed policies for three types of stakeholders (Carriers, Receivers, and Citizens). Though some methodologies attempt to understand stakeholders' perspectives towards urban freight policies, often only a certain type of stakeholder is considered; perceptions of Citizens are usually overlooked. The results suggest that stakeholders agree on the importance of having space to conduct freight operations in their urban areas. However, different stakeholders perceive policies differently and local context plays a key role, suggesting that decision-makers must consider these aspects before transferring initiatives from other urban settings. When space for freight operations cannot be provided, the results show that Carriers prefer a Receiver-led Consolidation program, Receivers consider an Urban Consolidation Center as the best alternative, and Citizens prefer Off-hour deliveries. While all of the preferred alternatives call for a more active role played by the other stakeholders, they also call for more sustainable practices and move away from traditional, restrictive policies. The results from this study serve as a tool for planners and decision-makers seeking input on the preferences of various stakeholders to, and the potential acceptability of, urban freight policies.