COMMUNICATION - A KEY ELEMENT IN THE IMPROVEMENT OF SOCIAL DYSFUNCTIONS IN ORGANIZATIONS

People coordinate with one another, to achieve their objectives and survival, working in organizations. To obtain these things, they must cooperate, collaborate, and communicate efficiently. Not always, people understand each other, or cooperate. Many studies were made in order to improve communication between employees and minimize organizational conflicts. This article endeavors to show that through a better human communication, the managers and the employees will obtain a better conviviality, better understanding, better results and better performance. For this reason, objectives like minimizing work conflicts, fluctuation and absenteeism named social dysfunctions (DS) through a better communication process, become important for any organization in order to obtain performance.