ASSESSING ORGANIZATIONAL EFFECTIVENESS: THE ROLE OF PERFORMANCE MEASURES

被引：22

作者：

Matthews, Joseph R. ^{[1
]}

机构：

[1] JRM Consulting Inc, Carlsbad, CA 92008 USA

来源：

LIBRARY QUARTERLY | 2011年 / 81卷 / 01期

关键词：

CRITICAL SUCCESS FACTORS; BALANCED SCORECARD; STRATEGY; DIMENSIONS; SERVICES; GOODNESS; CRITERIA; FIRMS;

D O I：

10.1086/657447

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

A brief overview of the challenges associated with demonstrating organizational effectiveness and the role of performance measures as surrogates for demonstrating effectiveness are provided. The complexity of analysis and the importance of use of performance measures provide a way to review the strengths and weakness of eight different ways to utilize performance measures. Among the topics to be addressed are dashboards, process improvement initiatives, self-assessment award frameworks, and integrated management frameworks including the Balanced Scorecard. Finally, the article discusses which frameworks should be used for what purposes and what criteria should be used to select a framework.

引用

页码：83 / 110

页数：28

共 50 条

[31] Antecedents and measures of organizational effectiveness: A systematic review of literature
Dhoopar, Aastha
Sihag, Priyanka
Gupta, Bindu
[J]. HUMAN RESOURCE MANAGEMENT REVIEW, 2023, 33 (01)
[32] Effectiveness of measures assessing response to price information
Desmet, Pierre
[J]. JOURNAL OF PRODUCT AND BRAND MANAGEMENT, 2016, 25 (07): : 676 - 686
[33] ROLE OF TECHNOLOGY IN MODELS OF ORGANIZATIONAL EFFECTIVENESS
MAHONEY, TA
FROST, PJ
[J]. ORGANIZATIONAL BEHAVIOR AND HUMAN PERFORMANCE, 1974, 11 (01): : 122 - 138
[34] Organizational effectiveness: The role of psychology.
Adler, S
[J]. PERSONNEL PSYCHOLOGY, 2003, 56 (04) : 1048 - 1051
[35] THE ROLE OF AFFECT CLIMATE IN ORGANIZATIONAL EFFECTIVENESS
Parke, Michael R.
Seo, Myeong-Gu
[J]. ACADEMY OF MANAGEMENT REVIEW, 2017, 42 (02): : 334 - 360
[36] Research performance and the organizational effectiveness of universities
Croucher, Richard
Gooderham, Paul
Rizov, Marian
[J]. JOURNAL OF ORGANIZATIONAL EFFECTIVENESS-PEOPLE AND PERFORMANCE, 2018, 5 (01) : 22 - 38
[37] Assessing the Role of Strategic Choice on Organizational Performance by Jacquemin-Berry Entropy Index
Ceptureanu, Sebastian Ion
Ceptureanu, Eduard Gabriel
Marin, Irinel
[J]. ENTROPY, 2017, 19 (09)
[38] Measuring Organizational Performance: A Case for Subjective Measures
Singh, Satwinder
Darwish, Tamer K.
Potocnik, Kristina
[J]. BRITISH JOURNAL OF MANAGEMENT, 2016, 27 (01) : 214 - 224
[39] Measures of effectiveness under different command and control organizational architectures
Hutchins, SG
Kemple, WG
Entin, EE
Kleinman, DL
[J]. SMC '97 CONFERENCE PROCEEDINGS - 1997 IEEE INTERNATIONAL CONFERENCE ON SYSTEMS, MAN, AND CYBERNETICS, VOLS 1-5: CONFERENCE THEME: COMPUTATIONAL CYBERNETICS AND SIMULATION, 1997, : 4342 - 4347
[40] Synthesizing performance measures: Assessing quality
Connelly, EM
[J]. ASQC'S 51ST ANNUAL QUALITY CONGRESS PROCEEDINGS, 1997, : 1 - 7

← 1 2 3 4 5 →