ASSESSING ORGANIZATIONAL EFFECTIVENESS: THE ROLE OF PERFORMANCE MEASURES

被引：22

作者：

Matthews, Joseph R. ^{[1
]}

机构：

[1] JRM Consulting Inc, Carlsbad, CA 92008 USA

来源：

LIBRARY QUARTERLY | 2011年 / 81卷 / 01期

关键词：

CRITICAL SUCCESS FACTORS; BALANCED SCORECARD; STRATEGY; DIMENSIONS; SERVICES; GOODNESS; CRITERIA; FIRMS;

D O I：

10.1086/657447

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

A brief overview of the challenges associated with demonstrating organizational effectiveness and the role of performance measures as surrogates for demonstrating effectiveness are provided. The complexity of analysis and the importance of use of performance measures provide a way to review the strengths and weakness of eight different ways to utilize performance measures. Among the topics to be addressed are dashboards, process improvement initiatives, self-assessment award frameworks, and integrated management frameworks including the Balanced Scorecard. Finally, the article discusses which frameworks should be used for what purposes and what criteria should be used to select a framework.

引用

页码：83 / 110

页数：28

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