Influence of Knowledge Management Infrastructure on Innovative Business Processes and Market-Interrelationship Performance: An Empirical Study of Hospitals in Taiwan

被引：9
|
作者：
Lee, Wen-Ting [1 ]
Hung, Shin-Yuan [1 ]
Chau, Patrick Y. K. [2 ]
机构：
[1] Natl Chung Cheng Univ, Dept Informat Management, Taipei, Taiwan
[2] Univ Hong Kong, Hong Kong, Hong Kong, Peoples R China
来源：
JOURNAL OF GLOBAL INFORMATION MANAGEMENT | 2011年 / 19卷 / 02期
关键词：
Innovative Business Processes; Knowledge Management; Knowledge Management Infrastructure; Market Interrelationships; Technological Capability; RESOURCE-BASED VIEW; INFORMATION-TECHNOLOGY; ORGANIZATIONAL CULTURE; COMPETITIVE ADVANTAGE; CAPABILITIES; SYSTEMS; MODEL; FIRM; DETERMINANTS; PERSPECTIVE;
D O I：
10.4018/jgim.2011040104
中图分类号：
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号：
1205 ; 120501 ;
摘要：
Knowledge management (KM) infrastructure is the foundation for managing and embodying valuable knowledge in firms. Based on the resource-based view (RBV) and process level analysis, this study investigates how KM infrastructure influences market interrelationship performance through innovative business processes. The study collected a sample of 126 hospitals in the Taiwanese healthcare industry. The results suggest that technological capability and cultural capability positively affect market interrelationships via innovative business processes. Cultural capability is associated with market interrelationship performance whereas structural capability is unrelated to innovative business processes. The findings advance understanding of the influence of KM infrastructure on market interrelationship performance as well as provide managerial insights on the influence of innovative business processes on market interrelationships performance.
引用
收藏
页码：67 / 89
页数：23
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