Review of features of enterprise portals to support the knowledge management processes

Many Portal products are being marketed with the claims that organizations can reap the benefits of knowledge management by implementing a portal solution. An exploratory study of review of features of selected Enterprise portal products revealed that Portal products were not able to fully support the requirements of knowledge management processes. These are lacking in services such as categorization, workflow, document management, collaboration, and business intelligence. However, several products were found strong in personalization, content management, folder sharing, and search and retrieval services. Portal products cannot fully support processes such as classification, sharing, capture maintenance, and generation of knowledge but are good in supporting the presentation process. The study concluded that these products should provide capabilities to handle multimedia, incorporate metadata and taxonomy, and provide tools for workflow and mining.