Automation of interlibrary loan services: effects on the patron and the library

被引：3
|
作者：
Porat, L [1 ]
机构：
[1] Univ Haifa, Lib, IL-31999 Haifa, Israel
来源：
INTERLENDING & DOCUMENT SUPPLY | 2001年 / 29卷 / 03期
关键词：
automation; Israel; customer service; interlibrary lending; libraries;
D O I：
10.1108/02641610110400293
中图分类号：
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号：
1205 ; 120501 ;
摘要：
The growing need for libraries to minimise expenses and reduce the number of labour-intensive tasks has prompted the ILL unit of the library at the University of Haifa in Israel to undertake a systematic process of automation. The article describes the process and development of this automation and assesses the extent to which it has improved customer service. Also outlined are ways in which the library has benefited from the automation.
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页码：108 / 113
页数：6
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