Customer service based design of the supply chain

被引：58

作者：

Korpela, J ^{[1
]}

Lehmusvaara, A ^{[1
]}

Tuominen, M ^{[1
]}

机构：

[1] Lappeenranta Univ Technol, Dept Ind Engn & Management, Lappeenranta 53851, Finland

来源：

INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS | 2001年 / 69卷 / 02期

关键词：

supply chain management; logistics management; AHP;

D O I：

10.1016/S0925-5273(00)00062-1

中图分类号：

T [工业技术];

学科分类号：

08 ;

摘要：

The purpose of this study is to propose a framework by which service elements and a company's own strategies can be included in the "traditional", cost-based design of the supply chain. The framework is demonstrated with a numerical example and it is based on integrating the analytic hierarchy process (AHP) and mixed integer programming (MIP). The target is to optimise a company's supply chain based on customer service requirements within the constraints of the supply chain. (C) 2001 Elsevier Science B.V. All rights reserved.

引用

页码：193 / 204

页数：12

共 50 条

[21] Integrated supply chain security risk management with a focus on customer service
Vega de la Cruz, Leudis O.
Perez-Pravia, Milagros C.
INGENIERIA Y COMPETITIVIDAD, 2022, 24 (02):
[22] Customer Incentive, Demand Referral and Service Cooperation in Internet Supply Chain
Chen, Yuangao
2013 10TH INTERNATIONAL CONFERENCE ON SERVICE SYSTEMS AND SERVICE MANAGEMENT (ICSSSM), 2013, : 305 - 308
[23] End-customer value restructuring the financial service supply chain
Komulainen, Hanna
Saraniemi, Saila
Ulkuniemi, Pauliina
Ylilehto, Marianne
MARKETING INTELLIGENCE & PLANNING, 2018, 36 (06) : 709 - 720
[24] Managing information in the supply chain to enhance customer service and build relationships
Scott, J.P. (phil_scott@uow.edu.au), 1600, Inderscience Enterprises Ltd. (04): : 4 - 6
[25] Intelligent System for Customer Oriented Design and Supply Chain Management
Sun, Hai
Hu, Hongzhi
Dai, Weihui
Mao, Huajuan
Zhang, Yan
JOURNAL OF COMPUTERS, 2012, 7 (11) : 2842 - 2849
[26] A Study on Supply Chain Optimization Based On Customer Relationship
Li Hongxia
Ye Hongyu
2008 4TH INTERNATIONAL CONFERENCE ON WIRELESS COMMUNICATIONS, NETWORKING AND MOBILE COMPUTING, VOLS 1-31, 2008, : 6591 - 6594
[27] Service design of replenishment policy based on joint decision of cooperation in supply chain
Li, Xiu-Sen
PROCEEDINGS OF 2007 INTERNATIONAL CONFERENCE ON MACHINE LEARNING AND CYBERNETICS, VOLS 1-7, 2007, : 3850 - 3853
[28] Customer Performance in the Supply Chain
Visich, John K.
Gu, Qian-nong
Li, Suhong
Reyes, Pedro M.
PROCEEDINGS OF THE FOURTH INTERNATIONAL CONFERENCE ON OPERATIONS AND SUPPLY CHAIN MANAGEMENT (ICOSCM 2010), 2010, 4 : 684 - 689
[29] Can customer perceived service quality fluctuations predict the performance of retail service supply chain?
Li, Jianfei
Li, Bei
Tang, Kun
Sun, Mengxia
KYBERNETES, 2022, 51 (02) : 602 - 622
[30] Customer profitability in a supply chain
Niraj, R
Gupta, M
Narasimhan, C
JOURNAL OF MARKETING, 2001, 65 (03) : 1 - 16

← 1 2 3 4 5 →