Using Immersive Simulations to Develop Intercultural Competence

This chapter describes a simulation-based approach to cultural competency training realized in the Alelo family of learning products. It is intended to help people who may not be cultural specialists to quickly develop the cultural skills they need to be effective in intercultural settings. This includes the knowledge and skills necessary to handle common situations involving intercultural interactions, as well as the adaptability needed to cope with unexpected intercultural interactions. Crucially, it utilizes simulations of intercultural encounters that learners are likely to experience in the course of carrying out their jobs or missions, which help learners develop the skills and confidence necessary to be effective in those situations. The approach also supports the assessment of cultural competence by testing trainees in simulated intercultural encounters. The approach makes use of a number of innovative technologies, but most importantly immersive game and artificial intelligence technologies.