Evaluating Goal-Oriented Analysis in the Domain of Enterprise Information Systems

The development of Enterprise Information Systems (EIS) raises specific challenges related to the scale and complexity of the business processes that must be supported. Techniques for managing the challenges of scale and complexity are often based on modelling, and are targeted at different parts of the EIS development process. This paper presents the results of an evaluation of a number of goal-oriented analysis approaches in the domain of EIS, based on an example EIS for health care. The paper concludes that existing approaches lack process guidance and, in particular, guidance on the evaluation of the results of goal analysis. We present an analysis of the problem of evaluation, and propose a scenario-based approach to evaluate the results of goal analysis.