Quality strategy for the 1990s - The key is middle management

The strategy in the 1990s for success in quality should be direct approach to middle management. The strategies suggested for winning over the support of middle management are: improve awareness through training programmes; change from top-down to bottom-zip approach; develop problem-solving skills and conviction through special training programmes spread over 6-8 months; develop and institute a reward scheme to motivate people for carrying out improvement activities on a continuous basis. Thus, achieving high quality at lower cost becomes a reality when all the employees in an organization get involved in improvement project. We will thus be moving towards the participation of all employees in making quality happen in the 1990s.