Changed the Cup, Not the Saucer - NFC Payments in Supermarkets

被引：1
|
作者：
Kumar, Poornigha Santhana [1 ]
Bechinie, Michael [1 ]
Tscheligi, Manfred [2 ]
机构：
[1] USECON, A-1110 Vienna, Austria
[2] Univ Salzburg, A-5020 Salzburg, Austria
来源：
HCI INTERNATIONAL 2018 - POSTERS' EXTENDED ABSTRACTS, PT III | 2018年 / 852卷
关键词：
NFC payments; Usability; User study; MOBILE CREDIT CARD;
D O I：
10.1007/978-3-319-92285-0_43
中图分类号：
TP3 [计算技术、计算机技术];
学科分类号：
0812 ;
摘要：
Near field communication (NFC) payments are into play for many years now. Both card and mobile NFC's are widely accepted by almost all supermarkets in many countries. The usability of NFC payments not only depends on the NFC card/mobile used but also on the payment terminal used in the supermarkets. To evaluate the usability of NFC payments, observations and exit interviews were conducted in 6 different supermarkets in Vienna, Austria. We had a total 160 observations and 179 exit interviews. The above-mentioned data was analyzed and the results portrayed that NFC payments suffer several usability issues. The results show that users face lack of proper information, lack of feedback and consistency while paying with NFCs.
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页码：309 / 313
页数：5
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