Applying a Lightweight Enterprise Architecture Framework for Parcel Data Entry Optimization

Transportation and logistics businesses strive to certify that the right conditions are in place for keeping products on the move. Reducing transportation costs makes the top of the list as far as concerns for this industry, however, other measures such as improving existing business processes may also impact on operational cost by decreasing error rates. Implementing new IT systems is often viewed as a solution, but poor alignment between IT, business processes and regulatory compliance can create non-obvious pain-points. This study identified the need for corrective measures for recording parcel data in a logistics company system, but dug deeper on the business chain so as to develop a lightweight Enterprise Architecture based on Zachman Framework to better understand the context, map each stakeholder's role and clarify the relationship between them.