Telehealth Utilization to Improve the General Surgery Patient Care Experience

被引：3

作者：

Moseley, Jennifer ^{[1
]}

Carter-Templeton, Heather ^{[2
]}

Aying, Jennifer ^{[1
]}

Kristo, Gentian ^{[1
,3
]}

机构：

[1] Vet Affairs Boston Healthcare Syst, Dept Surg, West Roxbury, MA 02132 USA

[2] West Virginia Univ, Sch Nursing, Morgantown, WV 26506 USA

[3] Harvard Med Sch, Brigham & Womens Hosp, Dept Surg, Boston, MA 02115 USA

来源：

JNP-JOURNAL FOR NURSE PRACTITIONERS | 2021年 / 17卷 / 08期

关键词：

general surgery; patient experience; telehealth; POSTOPERATIVE CARE; SATISFACTION;

D O I：

10.1016/j.nurpra.2021.04.023

中图分类号：

R47 [护理学];

学科分类号：

1011 ;

摘要：

Patient satisfaction and quality of care are key components of the patient experience. A quality improvement project was conducted to evaluate whether the addition of a nurse practitioner-led telehealth visit reduced the number of unplanned contacts by postoperative patients within the general surgery department. Although the number of unplanned contacts did not decrease, survey data revealed patients were highly satisfied with the telehealth experience. This project provided insight into the common problem areas in postoperative patients. This information can be used to target preoperative teaching to improve the patient experience. Published by Elsevier Inc.

引用

页码：958 / 962

页数：5

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