Conflict resolution at the University of Ottawa Faculty of Medicine:: The Pelican and the sign of the triangle

In 1997 the University of Ottawa Medical School adopted a conflict-resolution policy for informally dealing with complaints of abuse, harassment and intimidation, sexual harassment, and scientific misconduct or misappropriation of intellectual property. In collaboration with the university's Faculty of Law, general conflict-resolution workshops were given for faculty and administration and mediation training was provided to medical faculty designated "complaint officers" under the policy. In this article, the authors describe the policy and training and then analyze the first major incident arising after the policy's implementation: the publication of disrespectful misogynist material in The Pelican, a medical student society newsletter. The Pelican incident is used as a "lessons learned" case study both in terms of its multiple outcomes and as an opportunity to pinpoint some important policy and practical considerations that emerged in implementing a conflict-resolution policy, The article also describes the results of a learning environment survey conducted after the Pelican incident.