Design Towards AI-Powered Workplace of the Future

The advances of technology have profoundly improved the way people live and work. However, accompanying fast-paced technological development is information overload, which can minimise our capacity for cognitive processing and our ability to make quality decisions. We conducted extensive user research to identify needs and problems of contemporary office workers. Based on the insights of these real needs, the concept of a system called Cognitive Hub has been developed which supports an activity-based new metaphor for work, user state adaptation, smart enterprise search, smart transformation between physical and digital contents and multimodal interaction. Konica Minolta is thus developing Cognitive Hub as a platform that will serve as a nexus for users' information flows within the digital workplace. Cognitive Hub will also provide AI-based services to improve work experience and the well-being of office workers. A demonstrator was created to show the concept in action and illustrate its benefits and value for users.