Business-Oriented Customer Experience Management

被引：0
|
作者：
Torjemen, Nabil [1 ]
Tabbane, Nabil [1 ]
Zhioua, Ghayet el Mouna [1 ]
机构：
[1] Univ Carthage, Higher Sch Commun Tunis SupCom, MEDIATRON, Tunis, Tunisia
来源：
PROCEEDINGS OF 2016 5TH INTERNATIONAL CONFERENCE ON MULTIMEDIA COMPUTING AND SYSTEMS (ICMCS) | 2016年
关键词：
LTE-A; QoE; CEM;
D O I：
暂无
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
The main factor contributing in the revenues' growth of mobile operator is the delivery of a good QoE for their subscribers. For that reason, many interests have been focused on the enhancement of the QoE perceived by customers. In this paper, we propose a new CEM approach called Business Oriented CEM. It ensures the increase of the operator revenue while keeping a high QoE for the customer. This approach is presented through a troubleshooting uses case. The extra profit is around 20% per user per day using the present model while providing a satisfying QoS for the customers.
引用
下载
收藏
页码：714 / 719
页数：6
相关论文
共 50 条
  • [1] Business-oriented management of Web services
    Casati, F
    Shan, E
    Dayal, U
    Shan, MC
    COMMUNICATIONS OF THE ACM, 2003, 46 (10) : 55 - 60
  • [2] A business-oriented perspective for QoS management
    Penna, MC
    Kaestner, C
    Wandresen, RR
    2004 IEEE Workshop on IP Operations and Management Proceedings (IPOM 2004): SELF-MEASUREMENT & SELF-MANAGEMENT OF IP NETWORKS & SERVICES, 2004, : 219 - 223
  • [3] A business-oriented Grid workflow management system
    Clementi, Luca
    Cacciari, Claudio
    Melato, Maurizio
    Menday, Roger
    Hagemeier, Bjoern
    EURO-PAR 2007 WORKSHOPS: PARALLEL PROCESSING, 2008, 4854 : 131 - +
  • [4] Focused management. A business-oriented approach to TQM
    Ronen, Boaz
    Pass, Shimeon
    Industrial Management (Norcross, Georgia), 1994, 36 (03):
  • [5] A Business-Oriented Management Framework for Mobile Communication Systems
    Galeana-Zapien, Hiram
    Rubio-Loyola, Javier
    Salazar-Linares, Pablo
    Agueero, Ramon
    Serrat, Joan
    Davy, Steven
    MOBILE NETWORKS & APPLICATIONS, 2012, 17 (04): : 479 - 491
  • [6] A Business-Oriented Management Framework for Mobile Communication Systems
    Hiram Galeana-Zapién
    Javier Rubio-Loyola
    Pablo Salazar-Linares
    Ramón Agüero
    Joan Serrat
    Steven Davy
    Mobile Networks and Applications, 2012, 17 : 479 - 491
  • [7] A business-oriented approach to maintenance
    Foelkel, C
    TAPPI JOURNAL, 1998, 81 (09): : 67 - 69
  • [8] Policy support for business-oriented Web service management
    Gorton, Stephen
    Reiff-Marganiec, Stephan
    LA-WEB 06: FOURTH LATIN AMERICAN WEB CONGRESS, PROCEEDINGS, 2006, : 199 - +
  • [9] Is Project Management a Job or a Profession? The Business-Oriented Outlook
    Shenhar A.
    IEEE Engineering Management Review, 1600, 49 (01): : 12 - 13
  • [10] Business-oriented Constraint Language
    Knapman, J
    UML 2000 - THE UNIFIED MODELING LANGUAGE, PROCEEDINGS: ADVANCING THE STANDARD, 2000, 1939 : 47 - 61
12345