Levels of quality and environmental management in the hotel industry: Their joint influence on firm performance

被引：118
|
作者：
Tari, Juan Jose [1 ]
Claver-Cortes, Enrique [1 ]
Pereira-Moliner, Jorge [1 ]
Molina-Azorin, Jose F. [1 ]
机构：
[1] Univ Alicante, Dept Business Management, E-03080 Alicante, Spain
来源：
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT | 2010年 / 29卷 / 03期
关键词：
Quality management; Environmental management; Performance; Hotel industry; BUSINESS PERFORMANCE; ISO-9000; CERTIFICATION; TQM; IMPACT; TOURISM; SYSTEMS; STRATEGIES; CORPORATE; ISO-14001; ISSUES;
D O I：
10.1016/j.ijhm.2009.10.029
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
Many studies have examined quality management and envionmental management separately. This paper analysed the commitment to quality and environmental management at the same time, and their separate and joint effects on hotel performance The empirical data were collected from a sample of 301 3-to-5-star Spanish hotels A cluster analysis was carried out to identify the levels of commitment to quality and the environment Then, ANOVA and regression analysis tested the quality and environmental commitment levels-performance link nice levels of quality and environmental commitment have been identified The findings showed that the commitment to quality and environmental practices influences hotel performance (C) 2009 Elsevier Ltd All lights reserved
引用
收藏
页码：500 / 510
页数：11
相关论文
共 50 条
  • [21] Impact of environmental management on firm performance
    Univ of Western Ontario, London, Canada
    Manage Sci, 8 (1199-1214):
  • [22] A synergy effect of internationalization and firm size on performance US hotel industry
    Lee, Seoki
    Upneja, Arun
    Ozdemir, Ozgur
    Sun, Kyung-A
    INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2014, 26 (01) : 35 - 49
  • [23] ENVIRONMENTAL MANAGEMENT ACCOUNTING AND FIRM PERFORMANCE
    Saeidi, Sayedeh Parastoo
    Sofian, Saudah
    Saeidi, Parvaneh
    INTERNATIONAL CONFERENCE ON MANAGEMENT (ICM 2011), 2011, : 652 - 661
  • [24] The impact of environmental management on firm performance
    Klassen, RD
    McLaughlin, CP
    MANAGEMENT SCIENCE, 1996, 42 (08) : 1199 - 1214
  • [25] Firm performance and the role of environmental management
    Lundgren, Tommy
    Zhou, Wenchao
    JOURNAL OF ENVIRONMENTAL MANAGEMENT, 2017, 203 : 330 - 341
  • [26] Corporate Diversification and Firm Performance: Evidence from Asian Hotel Industry
    Ooi, Chai-Aun
    Hooy, Chee-Wooi
    Som, Ahmad Puad Mat
    4TH INTERNATIONAL CONFERENCE ON TOURISM RESEARCH (4ICTR), 2014, 12
  • [27] Vertical coordination, quality management and firm performance of the pork processing industry in China
    Han, J.
    Trienekens, J. H.
    Tan, T.
    Omta, S. W. F.
    Wang, K.
    INTERNATIONAL AGRI-FOOD CHAINS AND NETWORKS: MANAGEMENT AND ORGANIZATION, 2006, : 319 - 332
  • [28] Does quality management improve performance or vice versa? Evidence from the hotel industry
    Jose Tari, Juan
    Pereira-Moliner, Jorge
    Pertusa-Ortega, Eva M.
    Lopez-Gamero, Maria D.
    Molina-Azori, Jose F.
    SERVICE BUSINESS, 2017, 11 (01) : 23 - 43
  • [29] Enhancing Innovation Performance in the Hotel Industry: The Role of Employee Empowerment and Quality Management Practices
    Al-Sabi, Samer M.
    Al-Ababneh, Mukhles M.
    Masadeh, Mousa A.
    Elshaer, Ibrahim A.
    ADMINISTRATIVE SCIENCES, 2023, 13 (03)
  • [30] How do integrated quality and environmental management practices affect firm performance? Mediating roles of quality performance and environmental proactivity
    Arda, Ozlem Ayaz
    Bayraktar, Erkan
    Tatoglu, Ekrem
    BUSINESS STRATEGY AND THE ENVIRONMENT, 2019, 28 (01) : 64 - 78
12345