The modern language association: Electronic and paper surveys of computer-based tool use

Members of the Modern Language Association of America (MLA) were surveyed about their use of computer-based tools. A questionnaire was sent to 1,000 randomly-selected members in the U.S., with 500 sent via paper mail and 500 through electronic mail. Word processing, electronic mail, online catalogs, and the MLA International Bibliography were used heavily. Responses by the two subgroups differed significantly in several respects. Electronic full texts received substantially less use by both groups, especially those responding to the print survey. Major changes in research habits included greater reliance on word processing and more work outside of libraries. Problems reported focused on access to computer-based resources, learning to use them, the need for instruction, and inconsistent interfaces. Finally, evidence strongly suggests that reliance solely on electronic surveys may produce misleading results.