Flexible models of service systems based on the ABAsim architecture

In the process of designing new service systems and studying operation of existing systems computer simulation becomes very useful for its flexibility and similarity of modeled systems with the real world. This paper gives a brief overview of agent oriented architecture ABAsim, which provides its users with high quality founding base for modeling large-scale service systems. ABAsim architecture is based on hierarchically organized rather reactive than proactive agents. This architecture was applied to model the operation of various types of service systems, These models have been designed according to the general model of a service system described in this article. Specialized CASE tool for design and creation of simulation models developed under the architecture is also discussed.