e-Service for complex technical products -: a new approach for supporting life-cycle services

被引：0
|
作者：
Bürkner, S [1 ]
Wiendahl, HP [1 ]
机构：
[1] Inst Prod Syst, Hannover, Germany
来源：
GLOBAL ENGINEERING, MANUFACTURING AND ENTERPRISE NETWORKS | 2001年 / 63卷
关键词：
life-cycle; e-service; Internet; re-manufacturing;
D O I：
暂无
中图分类号：
T [工业技术];
学科分类号：
08 ;
摘要：
Service is an essential element of capital goods today. Sometimes it is even the most profitable business field for the manufacturer. This paper presents an investigation of the re-manufacturing industry in Germany and its competitiveness against new products. Requirements for making service more effective are adduced from this study, leading to the description of an internet-based life-cycle service system. This service system supports all phases of the life of a complex product from configuration to operation, repair and remanufacturing.
引用
收藏
页码：220 / 227
页数：8
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