Using Artificial Intelligence for Creating and Managing Organizational Knowledge

With changes in organizational environment organizations must adopt their business model to the new conditions that are arising. By adapting to the new conditions, organization create knowledge. The main aim of the paper is to show the possibilities of using AI in managing and creating organizational knowledge within the organization and using once created knowledge for competitive advantage. This paper presents the results of the conducted secondary research on the application of artificial intelligence in knowledge creation, and based on the conducted research, a framework for knowledge creation was proposed. This framework starts with collecting data from different sensors on devices or machines and from employees. Gathering large amount of data then creates Big Data databases from which through data mining knowledge is created. In further research, the proposed framework will be used to conduct primary research on the impact of artificial intelligence on creating knowledge and managing it.