The Influence of Transformational Leadership on Employees' Innovative Behaviour in the Hospitality Industry: The Mediating Role of Leader Member Exchange

被引：4
|
作者：
Surucu, Lutfi [1 ]
Maslakci, Ahmet [2 ]
Sesen, Harun [3 ]
机构：
[1] European Leadership Univ, Famagusta, Northern Cyprus, Turkey
[2] Cyprus Sci Univ, Fac Econ & Adm Sci, Kyrenia, Northern Cyprus, Turkey
[3] European Univ Lefke, Fac Econ & Adm Sci, Lefke, Northern Cyprus, Turkey
来源：
TOURISM | 2021年 / 69卷 / 01期
关键词：
transformational leadership; innovative behaviour; leader member exchange; tourism; hospitality; Turkey; WORK BEHAVIOR; MODERATING ROLE; DETERMINANTS; ORGANIZATION; PERCEPTIONS; PERFORMANCE; ENGAGEMENT; MANAGEMENT; SUPPORT; LMX;
D O I：
10.37741/t.69.1.2
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
The purpose of this research is to contribute to improving the quality of service in the hospitality industry by helping to understand profoundly the premises of innovative behaviour. For this purpose, a conceptual model including transformational leadership, leader member exchange and innovative behaviour is proposed. To test the research model, data were obtained from the employees of 5-star hotels in Mugla, Turkey (n = 281). The data were analysed with the IBM SPSS 23 program. As a result of the Process Macro analysis, it was discovered that the transformational leader positively influenced innovative behaviour and leader member exchange had a mediating role in this relationship. Our research helps us to understand profoundly the pioneers of innovative behaviour, and will increase managers' awareness by making managerial suggestions to improve service quality in hotels.
引用
收藏
页码：19 / 31
页数：13
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